happy to help.
Email support@martinrougeron.me and we will get back to you.
I reinstalled and lost my account. Your identity key lives only on your device and is not backed up to us, so reinstalling creates a fresh identity. This is intentional, and it is not recoverable.
My subscription is not recognised. In the app, choose restore with your email, enter the address you paid with, then the 6-digit code sent to it. If that fails, email us.
How do I cancel? Use the billing-portal link in the subscription emails Stripe sends you. There is no account area on this site, deliberately.
How do I delete my account? In the app: settings → delete account. This permanently removes your data from our servers and your device.